SELF-EXCLUSION POLICY

IXO.games ("we", "us", "our", "Operator") is committed to promoting responsible gambling and complying with applicable laws and regulatory requirements.

Self-exclusion is a facility available to Players who wish to stop or restrict their gambling activity on IXO.games for a specific period of time.

If you believe that you are spending too much time or money gambling, or if you feel that gambling may be negatively affecting your personal, financial or social life, you may request to be self-excluded from IXO.games by contacting our Customer Support.

Process of Self-Exclusion

Once a Player requests self-exclusion, the Operator will take reasonable steps to restrict the Player's Account and prevent the Player from placing bets or participating in gambling activities for the selected self-exclusion period.

The minimum self-exclusion period is one (1) week.

During the self-exclusion period:

the Player will not be permitted to place bets or participate in gambling activities;
the Player's Account may be frozen or otherwise restricted;
the Player will not be permitted to reactivate the Account or resume gambling activities;
the Operator may restrict access to promotional offers, bonuses and marketing communications.

The Account will not be reactivated or the self-exclusion period shortened at the Player's request during the applicable self-exclusion period.

When Should You Consider Self-Exclusion?

You should consider requesting self-exclusion if you find yourself in any of the following situations:

You have lost interest in family, friends or hobbies because of gambling.
You have lied or concealed information about the amount of time or money you spend gambling.
You regularly gamble until you have spent all or most of your available money.
You feel a strong need to recover losses by continuing to gamble.
You regularly gamble alone or for long periods of time.
You use gambling to pass time, escape boredom or cope with negative emotions.
Gambling interferes with your work, studies or other important responsibilities.
Gambling has a significant negative impact on your emotional or psychological well-being.
Arguments, frustration, stress or disappointment cause you to gamble more.
Your family members, friends or other people close to you have expressed concerns about your gambling.

Self-Exclusion vs. Account Closure

There is an important difference between voluntarily closing your Account and requesting self-exclusion.

Account closure does not necessarily prevent you from opening a new Account in the future, subject to the applicable Terms and Conditions.

Self-exclusion is specifically intended to prevent the Player from gambling during the selected self-exclusion period.

During an active self-exclusion period, the Player must not create or attempt to use another Account to circumvent the self-exclusion.

If the Operator identifies an attempt to circumvent self-exclusion, it may take appropriate measures in accordance with the Terms and Conditions, including closing the relevant Account and restricting access to the Services.

Reopening an Account After Self-Exclusion

After the selected self-exclusion period has expired, the Player may request the reopening of their Account by submitting a written request to IXO.games Customer Support.

The Operator may require the Player to complete additional responsible gambling, identity or other verification procedures before reopening the Account.

The Operator reserves the right to refuse or delay the reopening of an Account where it reasonably considers that continued access to the Services may not be appropriate or where additional checks are required under applicable laws, regulatory requirements or internal responsible gambling procedures.

An Account will not be reopened automatically after the self-exclusion period expires.

Self-Exclusion From Other Gambling Operators

If you decide to self-exclude from IXO.games, we strongly recommend that you consider self-excluding from all other gambling operators with which you maintain an Account.

Self-exclusion from IXO.games does not automatically apply to other gambling websites or operators.

We also recommend that you:

remove IXO.games from your browser favourites;
remove or block links to IXO.games;
unsubscribe from gambling-related promotional communications where applicable;
remove social media links or other shortcuts that may encourage you to access gambling services.

Deposit Limits

As an additional responsible gambling measure, IXO.games provides Players with the option to establish personal deposit limits.

A Player may request a:

daily deposit limit;
weekly deposit limit;
monthly deposit limit.

To request a deposit limit, the Player should contact Customer Support and provide:

the type of limit requested (daily, weekly or monthly);
the maximum deposit amount;
the period for which the limit should apply.

The minimum duration of a deposit limit is one (1) week.

Reduction of Deposit Limits

If a Player requests to reduce an existing deposit limit, the reduction will be applied as soon as reasonably practicable after the request has been processed.

A reduced deposit limit may therefore take effect immediately or as soon as technically possible.

Increase of Deposit Limits

If a Player requests to increase an existing deposit limit, the increase will not take effect immediately.

Any requested increase will only become effective after the expiry of the originally applicable deposit-limit period, unless a longer waiting period is required by applicable law or regulatory requirements.

This mechanism is intended to prevent Players from making impulsive increases to their deposit limits.

Responsible Gambling

IXO.games encourages Players to treat gambling as entertainment and not as a source of income.

Players should only gamble with funds they can afford to lose and should never attempt to recover losses by increasing their gambling activity.

If gambling is negatively affecting your financial, personal, professional or social life, we strongly recommend using the self-exclusion and deposit-limit tools available through IXO.games.

Last updated: 26 August 2026

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